RETURNS
NEED TO MAKE A RETURN?
If you’re not 100% satisfied with your purchase, you can return your unworn item(s) in original packaging within 30 days of purchase. We will happily issue a refund when you provide proof of purchase. All refunds will be processed to your original form of payment.
Items purchased on promotion may have additional terms and conditions. Please refer to our promotion’s terms and conditions page.
TO BE ELIGIBLE FOR A REFUND OR EXCHANGE, THE PRODUCT MUST BE:


Unworn


In the original
packaging


Purchased within
the last 30 days
ONLINE RETURNS
If you meet the conditions above please head to the RETURNS page on the website where your item was purchased to lodge your return.
IN STORE RETURNS
To return an item in store, please ensure the item meets the return requirements as outlined above and you provide a proof of purchase receipt.
All online returns are FREE! Please ensure you have met the return conditions above.


Log in to your account and select the items to return. If you checked out as a guest please click here


Pack your items in their original packaging (including the shoe box!)


A free return label will be emailed to you. Print the label, or show your barcode at the post office


Drop your items at the local post office and keep hold of the tracking number
Please ensure you have met the return conditions above. We do not accept returns from our online store to David Jones Concessions.


Pack your items in their original packaging (including the shoe box!)


Click here to find your nearest Midas store


Drop your items in store and your return will be processed by our Customer service team


Please allow 1-7 business days for the refund to show in your account
REFUNDS
Please allow 5-10 business days for your return to reach our warehouse. If approved, your refund will be processed as soon as possible and we will notify you by email. Please allow up to 2 weeks for processing and funds to reach your account.
NEW ZEALAND CUSTOMERS
Unfortunately orders shipped to New Zealand cannot be returned via the online portal. If you meet the return conditions, please post your items (and invoice) to
MIDAS SHOES E-STORE, 305 GOOCH ST, THORNBURY, VIC 3071.
Please keep hold of the tracking number for our Customer Service Team.