RETURNS

PLEASE NOTE: Due to the impacts of the COVID-19 pandemic, our warehouse is currently experiencing delays processing returns. Please allow additional time for your return to be processed & refunded. We sincerely apologise for the inconvenience and thank you for your continued patience.

Should you have any queries or concerns please don't hesitate to contact our Customer Care team.

If you’re not 100% satisfied with your purchase, you can return your item(s) in store or online within 30 days of purchase and we will be happy to provide you with a refund or exchange (in store only) depending on your payment method and if you meet the below return conditions.

Are you in New Zealand? Click here for your returns information.

RETURN CONDITIONS

Item(s) were purchased within the last 30 days

Item(s) are in original packaging (including the shoe box)

Item(s) are unworn, undamaged and unmarked

All online returns are FREE! Please ensure you have met the return conditions above.

Log in to your account and select the items to return. If you checked out as a guest please click here

Pack your items in their original packaging (including the shoe box!)

A free return label will be emailed to you. Print the label, or show your barcode at the post office

Drop your items at the local post office and keep hold of the tracking number

Please ensure you have met the return conditions above. We do not accept returns from our online store to David Jones Concessions.

Pack your items in their original packaging (including the shoe box!)

Click here to find your nearest Midas store

Drop your items in store and your return will be processed by our Customer service team

Please allow 1-7 business days for the refund to show in your account

REFUNDS

Please allow 5-10 business days for your return to reach our warehouse. If approved, your refund will be processed as soon as possible and we will notify you by email. Please allow up to 2 weeks for processing and funds to reach your account.

NEW ZEALAND CUSTOMERS

Unfortunately orders shipped to New Zealand cannot be returned via the online portal. If you meet the return conditions, please post your items (and invoice) to
MIDAS SHOES E-STORE, 305 GOOCH ST, THORNBURY, VIC 3071.
Please keep hold of the tracking number for our Customer Service Team.

RETURNS FAQS

Can I exchange an item?
Yes, we offer exchanges for purchases made online and in store. To exchange your order please visit your nearest Midas store. We do not accept online exchanges in our David Jones concession stores. Please note if you wish exchange an item in an online order for an item with a lesser value, we will need to refund your original order in full and you will need to make a new purchase. Your refund will then be processed back to the credit card or PayPal account used at the time of purchase within 1-3 business days of the exchange being registered in-store. Unfortunately orders paid with Afterpay are not eligible for an exchange, these orders must be refunded in full and then a new purchase made. We are unable to facilitate exchanges via our online warehouse or customer service team.
I paid using Afterpay, can I return my item in store?
Yes, our stores can accept Afterpay returns. All funds can only be refunded back into your Afterpay account, we cannot refund your order to an alternative payment method. Once you have returned your items, please allow some time for your refund to be processed.
I paid using PayPal, can I return my item in store?
Yes, our stores can accept PayPal returns. All funds can only be refunded back into your PayPal account, we cannot refund your order to an alternative payment method. Once you have returned your items, please allow some time for your refund to be processed.
Can I return sale items?
All sale items are eligible for a full refund as long as they are in their original condition including the packaging. All online purchases that are being returned to the warehouse MUST be lodged in the online returns portal. Alternatively, if purchased in store, you can return your shoes to the boutique or David Jones store that you purchased them from.
What do I do if my items are faulty?
If you believe your product to be faulty, please contact our Customer Service Team. We may request photos of the fault claim prior to approving the return. We may also consult with the supplier or manufacturer to determine if the item is faulty. If the item is found to be faulty, you will receive a full refund for that item including the delivery charge unless the delivery charge has been previously refunded for that order.
If I purchased shoes online can I return to a Midas store?
Yes, you can return your online order to a stand-alone Midas store along with your proof of purchase. We do not accept online order returns at our David Jones concession stores.
If I purchased shoes online can I return to a David Jones store?
You will not be able to return your shoes to David Jones if it was an online purchase, however, you may return your shoes at a stand-alone Midas store.