RETURNS

Refunds, exchanges or repair requests must be accompanied by any one of the following proof of purchase documents for change of mind: Original store tax receipt (paper, electronic or photograph will be accepted), Online Tax Invoice (order confirmations will not be accepted), Packing slip included in all online purchases or original return/exchange receipt.

Yes, we offer exchanges for purchases made online and in store. To exchange your order please visit your nearest Midas store. We do not accept online exchanges in our David Jones concession stores. Please note if you wish exchange an item in an online order for an item with a lesser value, we will need to refund your original order in full and you will need to make a new purchase. Your refund will then be processed back to the credit card or PayPal account used at the time of purchase within 1-3 business days of the exchange being registered in-store. Unfortunately orders paid with Afterpay are not eligible for an exchange, these orders must be refunded in full and then a new purchase made. We are unable to facilitate exchanges via our online warehouse or customer service team. All exchanges and returns will be processed to the value applied to the value applied on the line specified on your store purchase receipt or online tax invoice.

In the case where a purchase is made using a gift card and the order is subsequently cancelled or requires a refund – we reserve the right to request proof of identity before reissuing a gift card. All refunds will be processed to the value applied to the line specified on your store purchase receipt or online tax invoice. If a third-party gift card or prepaid card was used in the purchase - please retain the card for the duration of the return period, noting that these cards may be subject to the cards issuer’s terms and conditions.

Yes, our stores can accept Afterpay returns. All funds can only be refunded back into your Afterpay account, we cannot refund your order to an alternative payment method. Once you have returned your items, please allow some time for your refund to be processed.

Yes, our stores can accept PayPal returns. All funds can only be refunded back into your PayPal account, we cannot refund your order to an alternative payment method. Once you have returned your items, please allow some time for your refund to be processed.

All sale items are eligible for a refund as long as they are in their original condition including tags and packaging. All online purchases that are being returned via the website must be lodged via the online returns portal. Alternatively, if purchased in store, you can return your shoes to the store that you purchased them from. Items that were purchased during a sale, promotion or with a discount voucher or coupon will be refunded to the value applied on the line specified on your store purchase receipt or online tax invoice.

All our product comes with guarantees that cannot be excluded under Australian Consumer Law. You’re entitled to a replacement or refund for a major failure. You’re also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality, but the failure does not amount to a major failure. If you believe your product to be faulty, please contact our Customer Service Team. We may request photos of the faulty claim prior to approving the return. We may also consult with the supplier or manufacturer to determine if the item is faulty. If the item is found to be faulty, you will receive a full refund for that item including the delivery charge unless the delivery charge has been previously refunded for that order. Return of Faulty Products: If the problem has been identified as major failure, you are entitled to a replacement, repair or refund. Examples of major failure are when the product: has a problem that would have stopped you from buying it had you known about it; is unsafe; is significantly different from the description of the product; or doesn’t do what we said it would do. It does not include damage caused by misuse or returns simply due to a change of mind. If the problem is not major, we may choose to give you a free repair instead of a replacement or refund where possible. If we cannot repair the product within a reasonable time period, you can choose a refund or replacement. We reserve the right to refuse to provide a refund, repair or replacement if the problem has, for instance, arisen because the product was misused by the customer. Manufacturer’s Warranties: Some of our products come with an additional manufacturer’s warranty as indicated in the documentation provided with the relevant products. Should you wish to make any claim under a manufacturer’s warranty, you can do so directly with the relevant manufacturer. However, our friendly customer service team can also assist you with any enquiry of this nature.

Yes, you can return your online order to any Midas store along with your proof of purchase. We do not accept online order returns at our David Jones concession stores. Please note, stores cannot return items purchased using PayPal. Please contact our customer service team or use the online portal to arrange your return.

You will not be able to return your shoes to David Jones if it was an online purchase, however, you may return your shoes at a Boutique Midas store.